 SAP AG 2001, mySAP.com Standard 1 Introduction to SAP solutions R/3, CRM, BI, SCM, SRM, Enterprise Portals & Industry Solutions

 SAP AG 2001, mySAP.com Standard 2 S YSTEMS, APPLICATIONS, PRODUCTS in data processing. Headquater: Walldorf, Germany The SAP AG.

TÉNYEK ÉS SZÁMOK

 SAP AG 2001, mySAP.com Standard 4 Az SAP napjainkban  Az SAP AG forgalma 2000-ben: 6,26 mrd. Euro a világ harmadik legnagyobb szoftverszállítója piacvezető az integrált szoftvermegoldások területén  Világszerte ügyfél, 120 országban installáció 10 millió felhasználó  Előtérben a felhasználó - a vállalat méretétől függetlenül fokozott ügyfélelégedettség és ügyfélhűség jelentős részesedés az SAP világméretű ügyfeleinek beruházásaiban világszerte munkatárs (2000. decemberi állapot)

 SAP AG 2001, mySAP.com Standard 5 Mutatószámok - SAP AG mill. € mill. € % Forgalom Költségek Nem operatív eredmény Adókulcs % Konszerneredmény (adózás után) Operatív eredmény Adózás előtti eredmény ,

 SAP AG 2001, mySAP.com Standard 6 Create Value with mySAP.com 1 Collaborate among companies, their employees, customers, suppliers, and business partners 2 Integrate all people, data and business processes within and between organizations built on industry standards Value Creation in communities by exploiting new business opportunities, processes and unlocking business potential from your community, reducing costs and leveraging intangibles. Actions to do so: 3 Empower each user to work at their best by providing them with a personalized work experience - anytime, anywhere

 SAP AG 2001, mySAP.com Standard 7 mySAP.com: The Open E-Business Platform Portals User efficiency Content Drag & relate mySAP.com Organizational efficiency User roles (Workplace) E-Business Platform Exchanges Value chain efficiency Automating collaboration mySAP CRM Industry Solutions mSAP Financials mySAP HR mySAP BI mySAP E-Procurement mySAP PLM 3rd Party Legacy mySAP SCM Integration Hub Public Exchange Private Exchange Employee PartnerCustomer

 SAP AG 2001, mySAP.com Standard 8 And what mySAP.com Consists of: lmySAP Insurance lmySAP Media lmySAP Mill Products lmySAP Mining lmySAP Oil & Gas lmySAP Pharmaceuticals lmySAP Public Sector lmySAP Retail lmySAP Service Providers lmySAP Telecommunications lmySAP Utilities Industry Solutions lmySAP Aerospace & Defense lmySAP Automotive lmySAP Banking lmySAP Chemicals lmySAP Consumer Products lmySAP Engineering & Construction lmySAP Financial Service Provider lmySAP Healthcare lmySAP High Tech lmySAP Higher Education & Research Cross-Industry Solutions lmySAP Enterprise Portals lmySAP CRM lmySAP SCM lmySAP Exchanges lmySAP E-Procurement SRM lmySAP BI lmySAP PLM lmySAP HR lmySAP Financials lmySAP Mobile Business lmySAP Hosted Solutions l mySAP Services Infrastructure and Services lmySAP Technology

 SAP AG 2001, mySAP.com Standard 9 Best of Breed Solutions in Dedicated Industries

 SAP AG 2001, mySAP.com Standard 10 mySAP.com: a hatékony e-business platform  A mySAP.com e-business platform bárhol és bármikor hatékony együttműködést biztosít az ügyfelek, a partnerek és a munkatársak között.  Az SAP a mySAP.com megoldásai a cég sokéves megalapozott szakmai-ágazati, vállalatgazdasági tudását és tapasztalatát egyesítik egy átfogó, megoldásokat, szolgáltatásokat és technológiát összefogó e-business platformban.  A mySAP.com platform nyitott és rugalmas megoldást kínál. Támogatja valamennyi szállító adatbázisát, alkalmazását, operációs rendszerét és hardvereszközeit.

 SAP AG 2001, mySAP.com Standard 11 FOGYASZTÁSI CIKKEK mySAP Consumer Products mySAP Retail mySAP Chemicals mySAP Mill Products mySAP Oil & Gas mySAP Pharmaceuticals mySAP Mining FOLYAMATOS GYÁRTÁSÚ IPAR mySAP Aerospace & Defense mySAP Automotive mySAP Engineering & Construction mySAP High Tech mySAP Healthcare mySAP Higher Education & Research mySAP Public Sector KÖZSZOLGÁLATI SZEKTOR mySAP Media mySAP Service Providers mySAP Telecommunications mySAP Utilities IPAR SZOLGÁLTATÓ mySAP Banking mySAP Insurance mySAP Financial Service Provider PÉNZÜGYI- SZOLGÁLTATÓK GYÁRTÁS, TERMELÉS Testreszabott mySAP ágazati megoldások

 SAP AG 2001, mySAP.com Standard 12 Extend e-Business Leadership Through Focus Enterprise Portals MarketsPortals Supply Chain Management Business Intelligence Market Places & Private Exchanges SRM Customer Relationship Management

 SAP AG 2001, mySAP.com Standard 13 SAP Enterprise portals  Termék célja: A SAP és nem SAP alkalmazások egy felhasználói felületen való integrálása. Az Internet technológia használata a vállalatoknál  Előnyök EP Teljes körű keretrendszer (Content management I-view) Biztonság (user management, távoli elérés) Nincs szükség SAPGUI-ra Integrációs keretrendszernek kiválló eszköz már ismeri a piac

 SAP AG 2001, mySAP.com Standard 14 Holistic view of all Supplier Relationships Large Suppliers Enterprise Systems Small Suppliers Web Browser exchange-based integration Potential Suppliers portal-based interaction

 SAP AG 2001, mySAP.com Standard 15 MySAP CRM : Operational CRM Az operatív CRM kordinálja az ügyfelekkel való kapcsolattartást Mobile SalesMobile Service Telesales Teleservice Internet customer self-service Internet sales Internet marketing Campaign Marketing Sales Service Internet Telephony Mobile Telemarketing

 SAP AG 2001, mySAP.com Standard 16 Analytical CRM 3.0A - Újdonságok  Customer Analytics Customer Behavior Modeling Customer Profitability Analysis Customer Lifetime Value Analysis Customer Scoring Customer Portfolio Analysis  Marketing Analytics Customer Segmentation Campaigns Planning and Optimization Cross Selling Opportunities  Sales Analytics Sales and Profit Planning Sales Performance Analysis  Service Analytics  Web Analytics E-Site Analytics E-Business Analytics  Integration with Balanced Scorecard Translate customer-centric strategies into action Monitoring of progress using Key Performance Indicators  Analytical Infrastructure Customer knowledge base Analytical Methods (e.g. Data Mining,...) Integration of 3rd party tools Integrated planning platform

 SAP AG 2001, mySAP.com Standard 17 The Adaptive Supply Chain Network

 SAP AG 2001, mySAP.com Standard 18 Information is the key to Intelligence - Intelligence is the key to success Introduction to mySAP Business Intelligence

 SAP AG 2001, mySAP.com Standard 19 The Solution: mySAP Business Intelligence  SAP AG 2001, European SAP-Microsoft Congress Data Sourcing Legacy R/3 CRM SCM Market- places Web Other Data Warehousing Centralized Decentralized Structured Unstructured Business Content Role/Industry based KPIs Info models & analysis scenarios Web Content Mgmt. Knowledge Mgmt Business Analytics Customer Relationship Supply Chain Enterprise Marketplace Presentation Any device Any format

 SAP AG 2001, mySAP.com Standard 20 Your Business Benefits USERS Increased User Productivity Role Based and relevant Personalized Result: Improved decision / management processTECHNOLOGY End-to-end Solution Open, scaleable, reliable architecture Integrated data Preconfigured Business Content Result: Lowest Cost of Ownership BOTTOM LINE mySAP BI offers an end-to-end intelligence solution that empowers better decision-making with closed-loop, actionable analytics to help you drive greater profitability.CUSTOMER Increased Customer Efficiency High Customer Service Deliver what they want, when they want it Result: Improved Customer Identification / Retention